Email Us
General Support:
support@freeconvertz.com
Business & Partnerships:
business@freeconvertz.com
Privacy Concerns:
privacy@freeconvertz.com
Response Time
We aim to respond to all inquiries within 24-48 hours during business days. For urgent issues, please mention "URGENT" in the subject line of your email.
Our Location
FreeConvertz
India
Serving users worldwide 🌍
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Frequently Asked Questions
Are all the tools really free to use?
Yes! All 30+ tools on FreeConvertz are completely free to use. There are no hidden charges, no signup requirements, and no usage limits. We believe in providing accessible tools for everyone.
Is my data safe when I use your tools?
Absolutely. Most of our tools process files entirely in your browser (client-side), meaning your files never leave your device. For the few tools requiring server processing, files are encrypted during transfer and automatically deleted within 1 hour. We never access or share your file content.
Do I need to create an account to use the tools?
No account or registration is required. Simply visit the tool page and start using it immediately. No email, no password, no personal information needed. Just open and use!
What file formats are supported?
Our tools support a wide range of file formats including PDF, DOCX, XLSX, PPTX, JPEG, PNG, WebP, GIF, SVG, MP4, MP3, WAV, and many more. Each tool page lists the specific formats it supports.
Is there a file size limit?
Since most tools process files in your browser, the file size depends on your device's memory and processing capability. We recommend files under 100MB for optimal performance. Some server-side tools may have specific limits mentioned on the tool page.
I found a bug. How do I report it?
We appreciate bug reports! Use the contact form above and select "Report a Bug" as the subject. Please include details like the tool name, your browser and OS, the steps to reproduce the issue, and any error messages you see. Screenshots are very helpful!
Can I suggest a new tool or feature?
We love hearing your ideas! Use the contact form and select "Feature Request" as the subject. Describe the tool or feature you'd like to see, and how it would help you. We regularly review user suggestions when planning new tool development.
Do you offer advertising or partnership opportunities?
Yes! We're open to advertising partnerships, sponsored content collaborations, and strategic partnerships. Please contact us at business@freeconvertz.com with your proposal, and our business team will review it promptly.
Which browsers are supported?
Our tools work on all modern web browsers including Google Chrome, Mozilla Firefox, Safari, Microsoft Edge, Opera, and Brave. We recommend using the latest version of your browser for the best experience and performance.
Can I use your tools on mobile devices?
Yes! Our website is fully responsive and optimized for mobile devices, tablets, and desktops. All tools are accessible and functional on mobile browsers. For the best experience with large files, we recommend using a desktop or laptop computer.